Terms & Conditions — Bella’s Canine Scent Training
Last updated: 23 September 2026
These Terms & Conditions (“Terms”) apply to all services provided by Bella’s Canine Scent Training (“we”, “us”, “our”). By booking or attending any scent‑training session, workshop, assessment, or event, you (“you”, “the client”) agree to these Terms.
1. Training Ethos
Bella’s Canine Scent Training is a force‑free organisation. This means:
• We do not permit aversive tools (including but not limited to, prong collars, choke chains, slip leads used to correct, e‑collars, spray collars). • We do not allow intimidation, fear, pain, or punishment‑based methods. • We use reward‑based, welfare‑centred training at all times.
Clients must follow our training guidelines during sessions to ensure safety and consistency.
2. Booking & Payment
• Payment is required at the time of booking unless otherwise agreed. • Bookings are confirmed only once payment is received. • Prices may change, but confirmed bookings will not be affected.
3. Cancellations & Refunds
Payment is due at time of booking
A minimum of 48 hours' notice is required for cancellations of 1-2-1 sessions. Cancellation or rescheduling requests made with less than 48 hours' notice for 1-2-1 sessions will be charged in full and no refund or credit offered
All course bookings are non-refundable. Once a place on a course has been booked and payment has been made, refunds will not be issued for cancellations, non-attendance or failure to complete the course. In exceptional or extenuating circumstances, an alternative place on a future course may be offered at our discretion. This will be considered on a case-by-case basis and not guaranteed
4. Dog Health & Welfare
You are responsible for ensuring your dog is:
• Fit, healthy, and able to participate • Up‑to‑date with vaccinations or titre testing • Free from contagious illness, parasites, or injury
If your dog is unwell, please contact us before attending. We may refuse participation if welfare concerns are present.
Bitches in season may not attend group sessions but may be offered alternative arrangements.
5. Behaviour & Safety
To maintain a safe environment:
• Dogs must remain under control at all times. • Reactive or nervous dogs are welcome, but you must inform us in advance. • Dogs must not approach other dogs or people without permission. • You must follow all trainer instructions during sessions.
We are unable to offer 1-2-1’s with any banned dog breed under the Dangerous Dogs Act 1991 unless registered with The Index of Exempted Dogs (IED) and a copy of the life certificate is obtained and provided to us, all guidelines under The Index of Exempted Dogs are strictly adhered to and the dog must be: neutered, micro chipped, kept on a lead no greater than 1 meter in length and muzzled at all times when in a public place. In these circumstances only 1-2-1 sessions may be offered.
We reserve the right to stop a session if safety is compromised. No refunds will be issued for behaviour‑related dismissals caused by client actions.
6. Equipment Requirements
Permitted equipment:
• Flat collars • Y‑front harnesses • Long lines • Standard leads • Treat pouches • High‑value rewards
Not permitted (including but limited to):
• Choke chains • Slip leads used for correction • Prong collars • Shock/e‑collars • Spray collars • Any aversive or punitive tools
If unsuitable equipment is used, you will be asked to switch to appropriate equipment before training continues. Refusal will result in discontinuation of the session or any future sessions until appropriate training equipment is used.
7. Children & Spectators
Children are welcome with supervision. Parents/guardians are responsible for their safety and behaviour.
Spectators must follow trainer instructions and must not interfere with training.
8. Liability
• You accept full responsibility for your dog’s behaviour during and after training. • We are not liable for injuries, damage, or loss caused by your dog or your actions. • You must have appropriate pet insurance; we recommend public liability cover.
We will take all reasonable steps to ensure safety but cannot guarantee outcomes.
9. Training Results
Force‑free training is a collaborative process. Results depend on:
• Your dog’s individual temperament • Your consistency and practice • Environmental factors • Your commitment to following guidance
We cannot guarantee specific outcomes.
10. Photography & Media
We may take photos or videos during sessions for educational or promotional use.
You may opt out at any time by informing us in writing.
11. Data Protection
We handle personal data in accordance with UK GDPR. Please refer to our Privacy Policy for full details.
12. Weather & Outdoor Sessions
Outdoor scent‑training may be affected by weather conditions. If conditions are unsafe or unsuitable, we may reschedule at no cost to you.
13. Complaints
If you have concerns, please contact us directly. We aim to resolve issues promptly and professionally.
14. Contact Details
Bella’s Canine Scent Training 60 St Edwards Road, Gosport, Hampshire, PO12 1PP United Kingdom Email: helen@bellascaninescenttraining.co.uk